Support is the most important part of your purchase. However many PC problems are easier to sort out than you think. Here are some things to check.
2. Check your connections between your keyboard, mouse, monitor and other peripherals etc.
3. Is everything switched on?
So you’ve got power and it starts up but wont get past the start-up bios screen. If you are competent enough to re set the bios consult the book that came with the PC and check through the bios values, but only alter things that you understand. If you are not sure what you are doing STOP and call an engineer. A wrong bios entry could cause total data loss or permanent hardware damage.
But you’ve checked for a virus (with an up to date program) and its clean! Now the fault is most likely to be a software conflict or a driver problem. Start the machine in safe mode and proceed as below. Try looking at the links below to see if your problem is easy to fix yourself. It’s the best way to learn how to maintain your system and keep it in tip top working order.
Go on, it’s easier than you think!
Have you checked in control panel, system that your drivers are working OK? Having the correct up to date drivers for your hardware is the best way to get the best out of your PC.
Winfiles.com is a good place to start to look.
Check with your software vendor to see if the program fault you have is common. Look for FAQ’s. There may be a simple fix available. This is a good start.
Still no joy? Depending on the support package you purchased with your machine either e-mail Support Department or telephone us. Please have the system serial number to hand and a brief description of the fault.
You don’t
have a warranty or support contract with us? We can still help. E-mail or
call us and we will be pleased to quote for the work.
Our aim is to get you back to work as soon as possible!